This Privacy Policy describes how LanSeoul Labs Private Limited (“LanSeoul“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit our website at https://lanseoullabs.lk/ (the “Site“), Giver’s Web/Mobile Application (the “App“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. This Privacy Policy does not apply to any third-party websites, services, platforms, even if they are accessible through the Site. By using the Services, you agree with LanSeoul’s collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site, the App and use our Services. 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic Contact Details. To register for a Giver’s App account, you may provide us with your phone number and email address. You may also register for a Giver’s App account using certain social logins, such as Google. If you register using a social login, we may receive information about you from your social login provider, including your email address and contacts.
• User Profile and User-Generated Content. After you register for your Giver’s App account, a profile page will be created for you (“Profile”). Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture (“User-Generated Content”). Your age, phone number, and email address are not included in your public Profile and are not considered User-Generated Content under this Privacy Policy. 

Your Profile will also include information about your Korean Language learning progress, such as your EPS-TOPIK mock test score, your EPS-TOPIK or TOPIK learning statistics, and your achievements. 

By default, your Giver’s App profile is public and visible to other users as well as the general public on the internet. Additionally, any User-Generated Content on the platform may also be publicly viewable. This means that third-party websites or web scrapers may be able to access and use your public profile information for their own purposes. However, you have the ability to set your profile to private mode through your account settings.

• Communication Information. We may collect personal information, such as your name and an email address, when you request information about us or our Services, or otherwise communicate with us.

Information We Collect Automatically

We may collect personal information automatically when you use the Site.

• Cookies and Other Technologies. We do not use cookies (“Cookies“) to collect certain information about your interaction with the Site. However, third parties that provide other functionality on the Site may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information when you use the Site. 

• Cookies. Cookies are small text files placed on device browsers. Cookies store preferences and enable and enhance your experience.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Site that collects information about engagement on the Site. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page. We may also include web beacons in emails to understand if a recipient opened, acted on, or forwarded them.

Our uses of these Technologies fall into the following general categories:

• Analytics. We may use Technologies and other third-party tools to process analytics information on the Site. These Technologies allow us to better understand how the Site is used and to continually improve and personalize the Site. Some of our analytics providers include:
  • Google Analytics. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please visit Google Analytics Opt-out Browser Add-on.

• This Policy does not cover the use of cookies by any third-parties, and we are not responsible for their respective privacy statements or practices.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf.

• Third Parties. We may collect personal information from third parties. For example, you may direct a third-party application to share personal information about you with us.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to providing access to certain areas of the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to purchases, and answer support requests.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you have any questions about our marketing practices, you may contact us using the information provided below.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
• Creating De-Identified and/or Aggregated Information. We may use personal information to create de-identified and/or aggregated information, such as demographic information, information about how you use the Site, information about the device from which you access the Site, or other analyses we create. If we create or receive de-identified information, we will not attempt to reidentify such information, unless permitted by or required to comply with applicable laws. De-identified and/or aggregated information is not personal information, and we may use, disclose, and retain such information as permitted by applicable laws including, but not limited to, for research, analysis, analytics, and any other legally permissible purposes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., payment processing, data analytics, and customer support).
• With our affiliates, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Site is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contactus@lanseoullabs.lk.